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Frequently Asked Questions
About the artist
• Wait—this is NOT photography?
No, everything here is a drawing, executed entirely by hand.
• This is charcoal, right?
Well, some of it. I used to use exclusively graphite, similar to what you’d find in an ordinary pencil; but in recent years have begun using other materials, including charcoal, for maximum realism.
• How long does it take you to do a drawing?
Not as long as might be expected, once I’m in the “zone”. Obviously, bigger drawings take longer than smaller ones.
• How do you keep it from smearing?
I’m surprised how often I get this question. I’m right-handed, so one thing I do is start in the upper left and move roughly toward the lower right. I also use gloves, overlays, a maul-stick, fixative, and other tricks.
• What formal training do you have?
I’m self-taught. I have two art degrees—both in design—and I have learned from other accomplished artists, but my technique, subject, and style are entirely my own.
• Tell me about yourself.
I’m an introvert. But: Long ago I escaped from the city for the backwoods, where I now nestle in the snug aerie of my art studio and create beautiful art. I love to capture the light of nature by drawing my mountain home, from the tiniest knot of leaves to the grandest peaks, with the simple honesty of graphite.
You can see more on this page.
• How do I learn more?
Just contact me here, or send me an email at [email protected].
Shipping information
What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. – Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
Order information
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact [email protected]. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Yes. unless your order has already gone into production. Please contact [email protected] as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email [email protected]
WHO TO CONTACT?
You can reach out at any time by email at [email protected]
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter [insert link to newsletter sign up] !
You can also follow me on my social media pages as I am constantly posting about new work.
Instagram: https://www.instagram.com/doug_fluckiger/
Facebook: https://www.facebook.com/fluckiger.drawings
